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Customer Service

Contact us:

877-476-9511
[email protected] 

Shipping & Delivery

Shipping and handling charges, as noted on the top of each product page, will be added to your order. All orders are shipped via UPS or USPS (our option). Shipping prices are applicable to the 48 contiguous states only. Please call (do not email) to change ship-to information on an order that you have just placed.

International orders shipped outside the United States will be shipped via USPS. PO boxes, APO (military mail), Canadian orders, Hawaii, Alaska, and all U.S. territories will be shipped via USPS. These orders will incur additional freight charges that will be added to the order and charged to the Customer's credit card on record. Shipping costs on orders outside of the contiguous United States will not be shown at the time of checkout. International orders are only guaranteed to the point of shipment therefore damages, product defects, or other situations are the responsibility of the Customer. There is a $50 minimum purchase on orders shipped outside of North America.

Canadian and other International orders will incur an additional freight charge that will be added to the order and charged to the Customer's credit card on record. Canadian and other International orders are normally shipped via Priority Mail International (USPS). The Customer is responsible for all duties, taxes (including Government Sales Tax), brokerage fees, and disbursement fees. Please check with the proper governmental agency for an estimate of these fees. If a package is refused please be advised that we cannot refund the original shipping charge or the cost to bring the shipment back to AirFilters.com. All Canadian and other International orders will be shipped together once a week in order to reduce the cost of shipping.

Shipping Times:
Unless otherwise noted on our web site, all orders are shipped (i.e. leave our facility) within 24 hours of order placement. Orders placed after 5:00 p.m. CST will be considered placed on the following business day. Normal transit time via UPS Ground or USPS is 3 to 5 days within the contiguous United States.

Due to the volume of packages being shipped, UPS makes scheduled pick-ups at 9:00 am, 12:00 pm, 3:00 pm, and 5:00 pm. As a result, an order that you recently placed may already have been shipped if there is any delay between the time the order is placed and the time that you call in to request any changes. Orders that have already been shipped are the responsibility of the Customer to return the merchandise for credit.

Privacy & Security

Safe Shipping Guarantee

AirFilters.com guarantees that every transaction you make at AirFilters.com will be safe. This means you will pay nothing if unauthorized charges are made to your credit card as a result of shopping at AirFilters.com.

Safe Technology:
Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

Don't want to use your credit card on the Internet?
No problem! Just call toll-free 1-877-476-9511 to place your order or fill out our fax/mail order form by clicking here Fax & Mail Order Form .

Guarantee Details:
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. If your bank does hold you liable for any of this $50, AirFilters.com will cover the entire liability for you, up to the full $50. AirFilters.com will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at AirFilters.com while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Please email us with any additional questions that you may have in regards to our safe shopping guarantee.

Returns & Replacements

AirFilters.com will refund the purchase price of any standard size filter purchased from our site. So, if you are moving, obtaining a new unit, or simply need another size, then you have come to the right place!

AirFilters.com accepts returns via UPS, FedEx, and USPS. Be sure to save your tracking number so we may confirm receipt of your return. Filters that are returned must be unused and undamaged when they return to AirFilters.com. If you receive a filter that is damaged and wish to return it, you must report the damage within 15 days of receipt of the product in order to file a claim (for orders shipped outside of the contiguous United States please see our shipping policy). Filters that are delivered correctly and in good condition are the responsibility of the recipient if they wish to return them. Any package that is refused by the recipient and is returned to AirFilters.com will be credited the price of the filters less the cost of the return shipping. All orders returned to AirFilters.com due to incorrect information (i.e. incorrect name, city, zip code, etc.) will incur an additional charge to cover the inadvertent delivery.

Please allow 10 business days from the time we receive your items to process the return. Filters, not freight, will be credited back to your card on record.

AirFilters.com is not responsible for any lost package that is incorrectly addressed due to customer error. We generate our shipping labels from the information the customer provides, so if you enter an incorrect or incomplete address (incorrect zip code, missing apartment/suite/office number/name etc.) and your package is lost, AirFilters.com is not responsible.

If you enter your address incorrectly on the website, and need it re-routed by UPS to the correct address, you will be charged an additional $11.00 (minimum) per carton fee to cover costs. Please note: it is not possible with some shipments to have packages re-routed.

For further instructions on how to handle your return, please contact AirFilters.com toll-free at 1-877-476-9511 or via email.

Ordering

When ordering from AirFilters.com, simply add the product of your choice to the shopping cart. Once you’ve selected the proper item, follow your item to the shopping cart where you will proceed to purchase the item.  To check out properly, please follow these instructions:

1. Enter any valid promo code you may have. (Promo codes may not always be available. Sign up for AirFilters.com newsletter to receive all valid Promo codes.)

2. Select, “Proceed to Checkout”.

3. Enter you billing address. (This is the address that your credit card statement is mailed to every month.)

4. Choose a shipping method.

5. Choose a payment method. Options will change to support which ever payment method you choose.

6. Review your order.

7. Optional – Add insurance for $0.99.

8. Place Order.

Payment, Pricing & Promotions

AirFilters.com accepts all major credit cards, including Visa, MasterCard, Discover, and American Express. In addition to these, AirFilters.com also accepts payment through PayPal and Google Checkout.

AirFilters.com reserves the right to modify the price of any item or shipping cost without notifying the customer. AirFilters.com will always attempt to have reasonable pricing as well as reliable products.

AirFilters.com will periodically run promotions for products or services offered by the website. We reserve the right withhold, decline, or stop any promotion without giving prior notice to the customer. We also reserve the right to refuse service to any individual or business as we see fit.

Tracking Orders

AirFilters.com would like to make tracking your package as easy as possible.

If you have placed an order, and wish to track your package, simply click the link title Track Your Order on the home screen. This page will prompt you to enter your account information. Once you have entered your account information, you will be routed back to your account homepage. From here, you can select My Orders from the left hand side of the page. Your orders will show up on the page, and you will be able to track your package from this screen.

Updating Account Information

If you need to update your account information, simply log into your account by selecting, My Account in the top right hand corner of the homepage. You can edit your contact information, address book, newsletter subscription, or default shipping address from the page of your account.

If you have any questions, or concerns with anything relating to these customer service questions, please feel free to contact us at 877-476-9511.