Return Policy

Return Policy will refund the purchase price of any standard size filters bought from us within 60 days from the date of delivery. The return window starts when the order has been delivered. Filters that are returned must be unused and undamaged when they arrive back. If you received damaged filters, please contact us.

Returns may be shipped by the provider of your choice. However, we recommend sending your filters back via UPS or FedEx as they have free insurance for up to $100. If you choose to send them via USPS, you must purchase insurance which will incur in additional charges.

Send the filters to the following address:
Attn: Returns Department
9800 I-65 Service Road North
Creola, AL 36525

Please allow 10 business days from the time we receive your items to process the return. Filters, not freight, will be credited back to your card on record.

***Custom size filters are made to your exact specifications and cannot be returned.***

For further instructions on how to handle your return, please contact toll-free at 1-877-476-9511 or via email.