AirFilters.com will refund the purchase price of any standard size filter purchased from our site. The return window starts when the recipient makes the purchase. So, if you are moving, obtaining a new unit, or simply need another size, then you have come to the right place!
AirFilters.com offers a Lifetime Return Guarantee; the returned filters must be unused and undamaged when they are received back to AirFilters.com. With the Lifetime Return Guarantee there is no limit on when the return must be processed.
AirFilters.com accepts returns via UPS, FedEx, and USPS. Be sure to save your tracking number so we may confirm receipt of your return. If you receive a filter that is damaged and wish to return it, you must report the damage within 15 days of receipt of the product in order to file a claim (for orders shipped outside of the contiguous United States please see our shipping policy). Filters that are delivered correctly and in good condition are the responsibility of the recipient if they wish to return them. Any package that is refused by the recipient and is returned to AirFilters.com will be credited the price of the filters less the cost of the return shipping. All orders returned to AirFilters.com due to incorrect information (i.e. incorrect name, city, zip code, etc.) will incur an additional charge to cover the inadvertent delivery.
Please allow 10 business days from the time we receive your items to process the return. Filters, not freight, will be credited back to your card on record.
For further instructions on how to handle your return, please contact AirFilters.com toll-free at 1-877-476-9511 or via email.