Shipping Policy

Shipping and handling is a flat rate of $9.99 for orders under $99.  Orders over $99 receive free shipping.  Flat rate shipping prices and free shipping are applicable to the 48 contiguous states only.  All orders are shipped via FedEx or USPS (our option). Please call (do not email) to change ship-to information on an order that you have just placed. 

AirFilters.com attempts to ship all orders as soon as possible. As a result, an order that you recently placed may already have been shipped if there is any delay between the time the order is placed and the time that you call in to request any changes. Orders that have already been shipped are the responsibility of the Customer to return the merchandise for credit. 

Shipping Changes:
AirFilters.com is not responsible for any lost package that is incorrectly addressed due to customer error. We generate our shipping labels from the information the customer provides, so if you enter an incorrect or incomplete address (incorrect zip code, missing apartment/suite/office number/name etc.) and your package is lost, AirFilters.com is not responsible.

If you enter your address incorrectly on the website, and need it re-routed by FedEX to the correct address, you will be charged an additional $15.00 (minimum) per carton fee to cover costs.  Please note: it is not possible with some shipments to have packages re-routed.

If you contact us by phone after your order has been placed regarding an incorrect or incomplete shipping address, we will make every effort to correct your information prior to your package being shipped. However, once your package has been processed and shipped, we cannot make any modification to your shipment. If your order is lost or delivered to the incorrect address, we again are not responsible.

Safe Shipping Guarantee

AirFilters.com guarantees that every transaction you make at AirFilters.com will be safe. This means you will pay nothing if unauthorized charges are made to your credit card as a result of shopping at AirFilters.com.

Safe Technology:
Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure online commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.

Don't want to use your credit card on the Internet?
No problem! Just call toll-free 1-877-476-9511 to place your order or fill out our fax/mail order form by clicking here Fax & Mail Order Form .

Guarantee Details:
Under the Fair Credit Billing Act, your bank cannot hold you liable for more than $50 of fraudulent charges. If your bank does hold you liable for any of this $50, AirFilters.com will cover the entire liability for you, up to the full $50. AirFilters.com will cover this liability only if the unauthorized use of your credit card resulted through no fault of your own from purchases made at AirFilters.com while using the secure server. In the event of unauthorized use of your credit card, you must notify your credit card provider in accordance with its reporting rules and procedures.

Please email us with any additional questions that you may have in regards to our safe shopping guarantee.